FREQUENTLY ASKED QUESTIONS?

HELP & FAQ

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). 

 

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Cleanly certified cleaner

 

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

 

 

 

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). 

 

If you cancel within a 24 hour period of your cleaning, there will be a $50 charge.

 

As of now we service in Morgan Hill, San Martin & Gilroy. We're always looking to expand to more cities. 

 

Here is our cleaning checklist - Click Here

 

Yes, our maids come prepared with all the necessary supplies and equipment to make your home shine. Do let them know when they arrive if you prefer that they use your own equipment instead.

Yes, we can. Simply give us a ring at 408.484.3949 and we can make that arrangement for you!

 

cov-19-banner

Response to COVID-19

Maggy Maid Referral Agency continues to offer an essential service by referring experts to help our customers with household disinfecting and home sanitizing. To protect customers and our referred house cleaners, we are: 1. Relaying regulations to the referred cleaners, like wearing masks and gloves. 2. Corresponding with house cleaners and the customers. In case of illness, we are available to cancel appointments or make appointment changes. 3. Customers and referred cleaners are requested to make us aware of any illness to eliminate the spread of Covid-19. 4. Monitoring updates from the Center for Disease Control (CDC) in regards to safety and regulations. 5. Conforming to city and state regulations within our industry. 6. Offering Customers ability to log in to our website and self-serve cancel appointments at any time, and the referred house cleaners can do the same. This gives customers and house cleaners ultimate control, even when our office is closed.

SAVE $20 ON YOUR CLEANING

WE APPRECIATE YOU!