FAQ

Frequently asked question

We bring all of our own supplies. If there are supplies that you would prefer us to use (for wood floors for example) feel free to let us know and we can use any supplies you leave out for us.

We accept credit/debit cards! Worried about paying with a credit card? Booking through HouseMaidHero.com is safe and secure. Our online payments are processed though a fully secure 256 bit protocol with extended validation SSL security. Although it is extremely unlikely, any unauthorized charges that are made to your card as a result of doing business with us will be fully refunded. You will not be charged until after your cleaning is complete.

It is our mission to make you happy, and part of that is charging you a fair price for the service provided. Our pricing is competitive, please click the "Pricing" tab at the top of this web page for details

The length of time we clean is based on the service you choose. We do at least 2 hours per appointment, and with extras we can spend up to 8 hours on your home! If you have any specific time constraints please let us know before your appointment.
 
We work 7 days a week from 7:00AM to 5:00PM. Book with us any time and we will be there!
 
 

Response to COVID-19

Maggy Maid Referral Agency continues to offer an essential service by referring experts to help our customers with household disinfecting and home sanitizing. To protect customers and our referred house cleaners, we are: 1. Relaying regulations to the referred cleaners, like wearing masks and gloves. 2. Corresponding with house cleaners and the customers. In case of illness, we are available to cancel appointments or make appointment changes. 3. Customers and referred cleaners are requested to make us aware of any illness to eliminate the spread of Covid-19. 4. Monitoring updates from the Center for Disease Control (CDC) in regards to safety and regulations. 5. Conforming to city and state regulations within our industry. 6. Offering Customers ability to log in to our website and self-serve cancel appointments at any time, and the referred house cleaners can do the same. This gives customers and house cleaners ultimate control, even when our office is closed.